Privacy Policy

Refund & Return Policy – Shopix Mart

At Shopix Mart, customer satisfaction is our top priority. We aim to provide a smooth and worry-free shopping experience. If you are not fully satisfied with your purchase, our Refund & Return Policy is here to help.

1. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect
• The item is unused, in original condition, and in its original packaging
• The return request is made within 7 days of receiving the order

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items (not due to our fault)
• Products without original packaging or tags
• Certain hygiene-related or personal-use items (if applicable)

3. Refund Policy

Once your returned item is received and inspected:

• Approved refunds will be processed within 5–7 working days
• Refunds may be issued via bank transfer or original payment method
• In some cases, store credit may be offered.

• 4. Exchange Policy

  If you receive a defective or incorrect product, we offer a free exchange. Our team will arrange the replacement as quickly as possible.

  5. Return Process

  To initiate a return:

  1. Contact us via Email or Phone with your order details
  2. Our support team will guide you through the process